lifehacker Lifehacker Lifehacker Lifehacker Netflix users.How to deal with when you cannot connect to your home TV 4
I came across a problem with a share house where I live.
His television has recently been unable to stream Netflix videos, even though there was no problem before.
There is no other problem on TV.It seems that Netflix tried to connect many times, and every time an error code called "TVQ-RND-100" appears, failing.
There are several ways to solve these problems, and if one goes well, you will be able to watch programs you want to watch on Netlfix again.
Even if you search for solutions online, it often ends up
The first thing that comes to mind is to search the error code with a search engine and click the first result.
But it is wise not to do this.There are too many websites that provide too general and out -of -quit advice on specific error codes.
I want to know the solution, I get stuck in the SEO strategy, click on what I hit in the search, and the content is too rough and I feel like "Is this true?" did).
If you follow the advice you read, it will be more and more complicated, rather than solving the problem.
The feature of these sites is that the content is not common and not sophisticated, and the design is mediocre.
The explanation is fixed, and it shows a problem using a general image, for example, provides only the standard advice that can be thought of, "Log out and log in again."
I don't say that advice is bad, but it may not be a specialized advice for the error you are facing.
So, let's try the advice of a person who faced the same problem as yourself and that the advice has shown the proof of the effect.
1.First, try from the basic trouble shooting
Before you get into the pitfalls of the Internet, make sure you can launch Netflix yourself and operate.
First, make sure the TV is connected successfully.Can you download other apps?
Can you stream the video using another service?If you can do both, there is no problem with the connection between Wi-Fi and Ethernet.
Now let's restart the media streaming device used to access Netflix (Fire TV or Apple TV).
If it is still useless, try restarting the router (just in case).This will restart your home network.
Next, check the device and app update.You may be able to solve the problem by installing something new.The connection may be hindered because the installation is on hold.
You can log out Netflix and log in again, but I don't think the connection error will usually be resolved.
Rather, go to the app settings and clear the device that can clear the application data and cache.
If you do this, you will naturally log out, so it is important to make sure you know your login and password (especially if your account you are using is a partner or friend, not your own).
2.Delete the Netflix app once and then reinstall it
The above -mentioned share house friends can now use Netflix on TV.
The solution was to uninstall the Netflix app, wait about a minute and then reinstall.
When I logged in again, it was streamed without any problems.This is a typical "pressing reset button", and I'm thinking of putting it in my "typical troubleshooting technique" list.
However, it is troublesome to enter login information such as complicated passwords with a TV remote control, so it is "thinking".
Therefore, it is recommended that you try all other options after resetting media streaming devices and smart TVs to the exact state at the time of the factory shipment.Think of uninstalling as a last resort.
I'm back to the beginning.A general troubleshooting site that provides ads using SEO states that one of the ways to solve Netflix problems will always be "reset to the factory shipment."
If you look at it, you may want to uninstall it before you try all other options, but such sites only provide you without thinking deeply, so immediately.Don't uninstall it.
It's too hard to redo all the media streaming devices, including downloading all the apps.
Moreover, if you have a recent app update, you may not be able to solve the problem with the resetting of the device.
3.Refer to the experiences of those who solved the same problem
In Reddit, Twitter, and other vast communities, people who want to solve various technical problems complain and help each other.
Online Forums and social media services are very useful when troubleshooting.This is because there is a high probability of finding someone who is facing the same problem.
You can learn a lot by reading the writing of those who have experienced the same problem as you.There are a lot of troubleshooting tips, such as how to solve well and how it didn't work at all.
I do not completely exclude a way that did not work, but only lower the priority on the troubleshooting list.
Conversely, read and try a successful way, and don't get angry if it doesn't work.Trouble shooting is not a hundred hundreds.
I have found a special setting and unexpected solution for those who have a lot of experience in dealing with technical problems, and have seen counts that have been solved in a short time.
So I trust the user's community rather than Netflix's official customer support.First of all, consulting with a strong friend of Tech can be the best shortcut.
If you use a social media or web forum, you can see if many people are occurring, or if only you are occurring, so you can judge whether you need to solve it yourself.increase.
If Netflix has the same error code to many users or the same streaming media device user, you may not be able to handle it at this time.
4.Precautions for troubleshooting
If you can't solve technical problems, try various solutions randomly to see if they are effective.
Let's initialize the device and set it up from the beginning.If your device is quite old, you may want to change it to a new one.
But before you throw away your device, take a deep breath and consider the situation again.
Starting with the easiest and most difficult and troublesome ones, starting with trouble shooting one after another.At the same time, let's do research.
I often work on most technical problems in this way, but what many people do not know where to start trouble shooting?
It looks like you're sighing and hoping to solve it naturally, as if you were sending a message that you want the technology god to help.
Of course, sometimes it may be something, but in most cases, you have to fix it yourself.
Avoid inappropriate advice, try the basics first, check out the experiences of those who have the same problem and find out that they hadn't worked.
I think the probability of finding a solution that you did not notice at first is quite high.
I want to read it together
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Image: ShutterStock
Source: Reddit, Netflix
David Murphy - Lifehacker US [Original text]
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