What is the background of the major carrier's "online plan" at the store?: "Sushi" (page 1/2) taught by a former veteran clerk
A major carrier "online plan", which was announced one after another from the end of 2020 to the early 2021.In addition to the price setting of "20GB and less than 3000 yen per month", although there are various restrictions, it has been treated as a "new plan", so it seems that the application for both careers is a great success.
The secret of the cheapness of the online plan is to complete all procedures online.From new contracts, changes in contract details, from application applications to cancellations, we will be on a website or smartphone app.In principle, the monthly fee is reduced by not providing support at costly stores and telephone contacts.
However, if you go to a carrier shop, consumer electronics retailer or a combined seller (mobile phone dealers that handle multiple carriers), there are posters for online plan that should not be accepted, and there are explanatory booths.To do.At the "glance" level, it seems as if you are accepting applications at that store.
Why did this happen?I will explain it with the story of the active staff of the store.
Some carriers have information that they have been self -restraining such notice since April 9.This article has been written based on interviews conducted before the same day.
とある大規模家電量販店では、固定インターネット相談コーナーと併設という形で、オンライン専用プランを含む大手キャリアの料金プランできるコーナーを設置していたWhen you stop at the booth that is expanding the price at home electronics retail stores, you can say the staff, "Ahamo? POVO? LINEMO?"When I left there and went to the terminal exhibition corner, there were many voices saying, "Is it a model change?"], The main voices that encourage the plan to review.
Including the price plan rather than selling the terminal, and the online plan that cannot be accepted at my store -I was too surprised, so I decided to talk to multiple staff working at the store.。
First, there was such a voice.
Certainly, at the booth at the store, many people stopped and asked the staff about the posted online plan.You can hear that people are very interested.
However, the focusing plan is "online only".Why do you come to the store and ask questions and inquiries?When I asked another staff about the reason, I got this answer.
Certainly, I would like to know that some of the online plans of each company do not have "FAQ (common questions)" or chat -include inquiries, or in some cases, opening the service at the same time as the start of the service.It was not enough to obtain information in advance.That's why there were quite a few people who went to the store and asked questions.
NTTドコモのahamoの場合、9時から20時までチャットサポートをオープンしているAfter the application for an online plan began, the information provision was relatively enriched, and chat support began in earnest.Originally, the guidance at the store seems to calm down.However, the reality was not so, and there were also directions that "accelerated".
As mentioned earlier, some carriers began to refrain from posting on some carriers, but before self -restraint, large appeal posters were posted on the store.I also heard about the background of the poster post.
In the first place, many major carriers' online plans are attracting so much attention because many people think that they want to make mobile phone charges a little cheaper.However, there are a certain number of people who cannot choose a plan that suits them.
If you are a reader of ITmedia Mobile, you may think "check it yourself."However, as a matter of fact, there are quite a few people who can't find them themselves or cannot judge the appropriate price plan.It doesn't mean that all smartphone users are high literacy.
One staff says:
In order to realize the "price reduction" that users expect, some staff are willing to guide guidance, including online plans that cannot be handled at stores.
ある大規模家電量販店では、屋外のイベントコーナーにも料金相談コーナーが設置されていた自分たちの“実入り”になるとは限らないジレンマも1|2次のページへCopyright © ITmedia, Inc.All Rights Reserved.
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