Rakuten Mobile officially announces problems with incoming iPhone calls (ITmedia Mobile) --Yahoo! News
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On December 21st, Rakuten Mobile officially announced a problem with incoming iPhone calls. When using an iPhone on a Rakuten Mobile line, some users are experiencing an event where they cannot receive a call even if they receive a call and switch to an answering machine. According to the company, it has been confirmed that incoming calls fail to occur mainly in the partner line (roaming KDDI line) area. * Added at 18:30 on December 22: According to Rakuten Mobile, this bug is caused by the network side of Rakuten Mobile, not by KDDI's network device. The company said, "We will conduct surveys while individually asking customers about their usage status and radio wave environment, as well as taking measures such as turning the power of the terminal itself on and off and trying Wi-Fi and airplane mode on / off. We will show you how to do it. " We have addressed this issue with a software update on the network, but we are calling on users who are still experiencing the issue to contact the Rakuten Mobile Communication Center. Inquiries ・ Rakuten Mobile Communication Center Inquiries ・ Phone number …… 0800-805-0060 ・ Business hours …… 9: 00-20: 00 (Open all year round)
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