Sharp releases 4K TV recovery procedure that repeats restart | Mynavi News Mynavi News Mynavi
Target model 60V type "4T-C60CN1"
The target models are the following products that have the symptom of repeated restarts after a major update. Products that can be used without problems after the update (there are no symptoms of repeated restarts) are urging them not to perform this recovery work.
4K LCD TV
4K OLED TV
Download "AQUOS BN1 / BL1 / BJ1 / CN1 / CL1 / CQ1 line main software" (file size: 1.12GB) from the company's support page on your computer, save it to your USB memory, and perform recovery work. The USB memory used for work must be prepared by the user. It advises you not to save files other than the software by formatting the one with a capacity of 2GB to 32GB in FAT32 format and leaving it empty (without including any files or folders).
It takes about 40 minutes to update the software. The software version number after application is "43000N_20211014", which means that the version will be restored to the previously used version. Since this work initializes the TV, it is necessary to reset the data such as the TV settings, Google account, download application, etc., but the USB hard disk that recorded the broadcast program can be used continuously.
According to the company's public relations, it is okay to leave the antenna wire and HDMI cable connected during restoration work, but it is calling for the USB hard disk to be removed (it is also possible to leave the information and initialize it with the USB hard disk connected).
Please refer to the support page for the detailed recovery work procedure. If it is difficult for the user to work on his own, the company's service will continue to handle business trips. In the case of on-site repairs, the work content will be the same.
The company is investigating the cause of this problem in detail, but said, "It is not a hardware failure, but the operating environment of the TV, including the communication network, causes something to happen when downloading the update software or executing the update software. It seems that a failure has occurred. " The cause of the outbreak will be identified at an early stage, and measures to prevent recurrence will be thoroughly implemented.
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